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FAQ

  • Q Global Perspective

    A Trusted by clients across Europe, the Americas, the Middle East, and Southeast Asia.
  • Q Comprehensive Service

    A Dedicated technical support and responsive after-sales service.
  • Q Flexible Solutions

    A Standard, non-standard, and custom-engineered solutions for diverse applications.
  • Q Solid R&D

    A Comprehensive R&D capabilities covering every critical stage of the bearing lifecycle.
  • Q Ample Capacity

    A Robust production capabilities with an annual output in the millions.
  • Q Full-Chain Control

    A Integrated operations spanning forging and machining to grinding and assembly.
  • Q Reliable Quality

    A
    ISO-compliant quality systems ensure stable, repeatable product performance.
  • Q Extensive Experience

    A Over a decade of specialized deep groove ball bearing manufacturing.
  • Q What is the standard lead time for bulk orders of standard series bearings?

    A Standard series orders typically ship within 30–45 days after order confirmation, depending on quantity and specifications.
  • Q Can Oukai produce bearings with custom dimensions not listed in the standard catalog?

    A Yes. We specialize in non-standard bearing development - from custom drawings and material selection to prototype validation and mass production.
  • Q What quality documentation is provided with each shipment?

    A Each shipment includes inspection reports, dimensional certificates, and material test records. Additional third-party inspection can be arranged upon request.
  • Q How are bearings packaged for international shipping to prevent damage?

    A Bearings are packed with anti-rust treatment, individual wrapping, and sturdy export cartons or wooden crates, complying with international shipping standards.
  • Q What is the warranty policy for Oukai bearings?

    A We stand behind our products with a quality warranty covering manufacturing defects. Our after-sales team provides prompt investigation and resolution for any quality-related issues.
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