Q What is the standard lead time for bulk orders of standard series bearings?
A Standard series orders typically ship within 30–45 days after order confirmation, depending on quantity and specifications.
Q Can Oukai produce bearings with custom dimensions not listed in the standard catalog?
A Yes. We specialize in non-standard bearing development - from custom drawings and material selection to prototype validation and mass production.
Q What quality documentation is provided with each shipment?
A Each shipment includes inspection reports, dimensional certificates, and material test records. Additional third-party inspection can be arranged upon request.
Q How are bearings packaged for international shipping to prevent damage?
A Bearings are packed with anti-rust treatment, individual wrapping, and sturdy export cartons or wooden crates, complying with international shipping standards.
Q What is the warranty policy for Oukai bearings?
A We stand behind our products with a quality warranty covering manufacturing defects. Our after-sales team provides prompt investigation and resolution for any quality-related issues.
